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15 October 2018 @ 04:16 pm
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When Sears was the good guys [Twitter]

ETA: When a company is destroyed by the vulture capitalists, as Sears now is, we should say it was romneyed
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msrat1900 on October 16th, 2018 10:24 pm (UTC)
I miss the old Sears, but the new Sears deserves to die
I raised my first batch of kids, in the 60s and early 70s, on clothing from Sears. Sears had an unusual guarantee; when they said "satisfaction or your money back", they *meant* it, unlike other stores. (At the time, it was a popular slogan.)

I had started shopping by mail, because we were living in a remote area, but when we moved into town, I found that they had the same slogan there too.

And they meant it. You could take something back and say, "my daughter doesn't like it" or "it just doesn't fit well" or "the color doesn't match my wallpaper" and you money was refunded without any argument.

Another interesting feature was that for many items, they had two or three levels of quality, at of course commensurate prices, and the guarantees for such items varied accordingly.

For me, Sears went down the tubes sometime between the middle 70s and the early 80s when I embarked upon a new round of family-raising. I soon found that the old Sears was gone, replaced by dubious specialty catalogs "sponsored" by Sears but issued by some of the other catalog sales places, and without the old "satisfaction guaranteed".

Personally, I never had any trouble with their automotive department, but it may not have been as good in other parts of the country.